Refund policy

• We do not have a refund policy. All returns are processed as store credit only. 
• Exchange of product size can be processed within 2 days of the product being delivered. For any exchange requests please email us.
• All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and it is the customers responsibility to have their items collected from the warehouse.
• The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.
• Returns/Exchange must be initiated within 2 days of the delivery date.
• The items must be returned to our warehouse before the return for credit or exchange can be issued.
• Ekuro cannot be held liable for the loss of garments being returned. 
• Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.
• We do not accept any exchanges for items marked as FINAL SALE.
• Flash Sale items are eligible for store credit only.
• Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.

Please note, the above returns policy applies to all purchases made via the Ekuro.in website only.